Really Bad Bad service provider

I dont know how Absa does it but well last time i complained about being in "arears " with my credit card and sending counless proof of payments to absa and still only the 1000 was recoverd what happend to the 800 only they know ... today again i receive a message saying again im in arrears while the card should be up to date never ever again wil i do any business with Absa they are just bad trully reall bad 😡😡😡