MS
M S

1 reviews | Active since Apr 2018

24 Oct 2018, 21:45

Real people at ABSA makes it worth it

This I have to do....after almost months of issues with Absa, I end up with a few consultants and a team manager who took the time and effort to help me. My query resolved and I am reconsidering moving my accounts. If these people are who you get to deal with, then you need to count yourself lucky. I cannot stress enough how grateful I am for the assistance of Caleb (case manager), his supervisor Mr Booys and Zama who is the decision maker who I battled to get hold of. There are real people working at ABSA and I hope they keep you in the roles or advance you all to lead every other CSR at ABSA. THANK YOU ONCE AGAIN. Hope you are the only people I could deal with but I'm no private banker so unfortunately that is a perk I don't have on my small flexi gold cheque account.

0
Replies (2)
Absa
Absa's reply25 Oct 2018, 14:37
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply25 Oct 2018, 16:23
Official

Dear Client

My Apologies
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd