Reading of the will

Absa Estate department has the worst service ever!!! I reported my mom deceased last year 01 July as she passed on 09 June 2019. I have been going up and down sending documents left right and center and they still can't assist. They keep on saying they have not received any documents, documents that were sent their branches and no ones has gotten back. I went as far as going to their regional offices. I am at home not knowing what to do. I went as far as investigating and found out that they have not even reported my mom at the Masters court. So much incompetency!