RE: Untraced Dropped Transaction

Sir / Madam<br> <br> I made a payment at Tembisa Sasol on the 24 February 2015 of which the supplier called me the following day and say he haven't receive the payment, I went to Absa Sandridge immediately but I was assured that the money is allocated and will be release within 21 days. I received a call from Sasol Tembisa on the 19 May saying they haven't receive the payment. I check my statement indeed the money doesn't reflect. I went to Absa Sandridge again only to be met by this unfriendly manager Anna who didn't even have an ear to listen to the my query and quick to relate my issue with her personal experience, I really found this very unprofessional as I wanted a proof that the money was returned to my account. I left the bank having not find any help.<br> <br> 20 May I went first thing in the morning to get this matter sorted. I am very disappointed as I stayed more than 2hrs with a Junior Staff Ntombifuthi Mavuso who tried everything to help by calculating my statement manually but I must say after all her hard work nothing still made sense to me as there is no record of reversed transaction into my account. <br> <br> I am very disappointed as I am trusting Absa with my salary.