MD
Melanie D
1 reviews | Active since Feb 2015
29 Jun 2020, 12:45
RE-TRAINING IS REQUIRED
Your call centre agents are rude, and lack any empathy for clients.
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Absa's replyOfficial
29 Jun 2020, 14:41Dear Melanie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply29 Jun 2020, 14:41
Official
Dear Melanie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,