bM
bianca M
1 reviews | Active since Jul 2022
12 Feb 2024, 09:18
RE: HP 1 : ( Bianca M ) C-***9 [ ref:!00D1r01GluM.!5005q0ZyO99:ref ]
This is a follow up complaint where I'm still not helped,it's been now 4 months without them resolving the claim,they said it was by the auditor's,they said it would have been resolved by the 19 January,ive called numerous times they said that they will call back,ive emailed Vanessa crowe last week she didn't get to me,I'm being ignored
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Absa's replyOfficial
19 Jun 2025, 12:48Dear Bianca
Thank you for raising your concern with Absa Bank and allowing me the opportunity to assist
Your complaint reference number is C-***9 and I will provide you with feedback by the end of the day on 19 Dec '23, if no closure yet.
Vanessa Crowe
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Thank you for raising your concern with Absa Bank and allowing me the opportunity to assist
Your complaint reference number is C-***9 and I will provide you with feedback by the end of the day on 19 Dec '23, if no closure yet.
Vanessa Crowe
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Absa's reply19 Jun 2025, 12:48
Official
Dear Bianca
Thank you for raising your concern with Absa Bank and allowing me the opportunity to assist
Your complaint reference number is C-***9 and I will provide you with feedback by the end of the day on 19 Dec '23, if no closure yet.
Vanessa Crowe
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Thank you for raising your concern with Absa Bank and allowing me the opportunity to assist
Your complaint reference number is C-***9 and I will provide you with feedback by the end of the day on 19 Dec '23, if no closure yet.
Vanessa Crowe
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa