RE: ********** ACTIVITIES WITH NO PERMANENT SOLUTION

<p>the start of ABSA's reply to my complaint about ********** activities on my account</p> <p> </p> <p><em>Dear Valued Customer</em></p> <p><em> </em></p> <p><em>Thank you for your e-mail.</em></p> <p><em> </em></p> <p><em>Due to security reasons, as well as system and mandate restrictions we are unable to assist with your request.</em></p> <p><em> </em></p> <p><em>Please note that you can stop a debit order on Absa Online by following the steps below:</em></p> <p> </p> <p>my response: <strong>1) I DID NOT AUTHORISE THIS DEBIT ORDER AND NOW ABSA EXPECTS ME TO SORT IT OUT WITH UNKOWN PERSONS </strong></p> <p> </p> <p><em>Please note that the option to stop debit orders online is not a permanent stop and will only be effective if done one month in advance. This stop will only be active for a maximum of three months. If the third party changes the amount or reference number that is reflected on your statement, the debit order will be re-instated and deducted from your account.</em></p> <p><em> </em></p> <p><em>To have the debit order permanently cancelled, you need to notify the third party in writing. They will then remove it from their system.</em></p> <p> </p> <p>MY RESPONSE:</p> <p><strong>This is why I will be closing my account and go to another bank because my information and account number is quite frankly not safe with you anymore and I cannot risk anyone but myself or an authorized person to have access to my account to take and do with my personal information as they please.</strong></p> <p><strong> </strong></p> <p><strong>It is for this very reason, the fact that they have my account details in their possession and CAN AUTHORISE debit orders (which is a MASSIVE glitch in your system and likely an inside job, with employees who has access to these personal information) that I can no longer risk banking with ABSA.</strong></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>