lM
letta M
1 reviews | Active since Mar 2022
08 Mar 2022, 13:08
Re fixed my account without any communication
I fixed my money sometime last year,it matured in December according to my knowledge. I asked the consultant who was assisting me to transfer the money in my cheque account as soon as it matured.i have been waiting since.the whole of last week when I called absa no one is willing to help,they r telling me that I must pay a fine of R7000 to cancel that fixed account.someone please attend to this before I get even more irate.
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Replies (4)
Absa's replyOfficial
08 Mar 2022, 14:08Dear Letta Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayGroup Customer Care
Absa's reply08 Mar 2022, 14:08
Official
Dear Letta Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayGroup Customer Care
lM
letta M's updateReviewer Update
09 Mar 2022, 23:24Another horrible and shocking service from Pravesh,today only I received 3 emails from him,1st email,he just copied my complain and that was his respond,what I'm disputing that's is his respond,2nd email(your complains is now closed)3rd email 20 minutes later (m still investigating your complain)What on earth.I dont even want to talk about polokwane ND Cresta branch So called Managers.
Oh pravesh said I should take my complain to ombudsman because the consultant who helped me is no longer working for ABSA and absa is not getting involved.Polokwane managers said she will be more than happy to help me close all my accounts and move to other banks!!That's absa bank for u
Oh pravesh said I should take my complain to ombudsman because the consultant who helped me is no longer working for ABSA and absa is not getting involved.Polokwane managers said she will be more than happy to help me close all my accounts and move to other banks!!That's absa bank for u
lM
letta M's update09 Mar 2022, 23:24
Reviewer Update
Another horrible and shocking service from Pravesh,today only I received 3 emails from him,1st email,he just copied my complain and that was his respond,what I'm disputing that's is his respond,2nd email(your complains is now closed)3rd email 20 minutes later (m still investigating your complain)What on earth.I dont even want to talk about polokwane ND Cresta branch So called Managers.
Oh pravesh said I should take my complain to ombudsman because the consultant who helped me is no longer working for ABSA and absa is not getting involved.Polokwane managers said she will be more than happy to help me close all my accounts and move to other banks!!That's absa bank for u
Oh pravesh said I should take my complain to ombudsman because the consultant who helped me is no longer working for ABSA and absa is not getting involved.Polokwane managers said she will be more than happy to help me close all my accounts and move to other banks!!That's absa bank for u
lM
letta M's updateReviewer Update
10 Mar 2022, 14:18Still no update????#Absa poor service
lM
letta M's update10 Mar 2022, 14:18
Reviewer Update
Still no update????#Absa poor service
Absa's replyOfficial
10 Mar 2022, 14:53Dear Letta
Please be advised that a formal response was already provided to you on 09/03/2022. The escalation process was also provided if you were not satisfied with the feedback provided.
RegardsPravesh BejayGroup Customer Care
Please be advised that a formal response was already provided to you on 09/03/2022. The escalation process was also provided if you were not satisfied with the feedback provided.
RegardsPravesh BejayGroup Customer Care
Absa's reply10 Mar 2022, 14:53
Official
Dear Letta
Please be advised that a formal response was already provided to you on 09/03/2022. The escalation process was also provided if you were not satisfied with the feedback provided.
RegardsPravesh BejayGroup Customer Care
Please be advised that a formal response was already provided to you on 09/03/2022. The escalation process was also provided if you were not satisfied with the feedback provided.
RegardsPravesh BejayGroup Customer Care