AM
Amanda M
1 reviews | Active since Jul 2020
08 Aug 2020, 08:29
Re-app**** for payment relief
Anna's service is really bad. I re-app**** for payment relief online 3 weeks ago and they emailed me a form to fill and I emailed . Till today I didn't receive any respond. They cancelled my payment relief in May because of their unprofessional staff. I'm reporting them on hellopeter for the third time for the same thing. Absa please hire the correct staff especially if their working with our money , this bank is really frustrating. If you can't solve my payment relief this time I will make sure you read about this in the newspaper.
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Absa's replyOfficial
11 Aug 2020, 13:02Dear Amanda Masike Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply11 Aug 2020, 13:02
Official
Dear Amanda Masike Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Best regards,