1 reviews | Active since Mar 2017
RE: ABSA 's FAILURE TO CORRECT DEBIT ORDER ISSUES
<p> </p> <p>I am agrieved by ABSA bank's inability to rectify debit order details to be scheduled timeously. as well as correctly.</p> <p>My Debit order had not gone of for the third month, due to ABSA's ineffieciency.</p> <p>All I receive is apologies, but nothing was done up to date to rectify.</p> <p>The last straw this morning was when Lincoln contacted me with reference: ********** 0 asking about my debit order which did not go off.<br />This after I phoned August 1st and August 2nd requesting why ABSA failed to run the debit order correctly, subsequent to previous month's debit orders which did run do to ABSA incorrectly capturing my account details.</p> <p>I was told by Claudette Lewis who handled my previous HelloPeter complaint that I was listed on ITC. <br />I listed another complaint on HelloPeter yesterday in atempt to get Absa's attention, but up to date had no response.</p> <p>I received an email from the vehicle finance department in request to rather put my account on arrears or I have to option to EFT the money. I made an EFT immediately and responded to this email.</p> <p>I asked Lincoln to put me in connection with a superior person who will have the authority to solve my problem.. I am still waiting for Renier to phone...</p> <p>1. When will ABSA fix their perpetuating problems with my account<br />2. Why must my account be placed on arrears if ABSA failed to correctly run a debit order<br />3. I am still waiting for the apology letter which was promised to me</p> <p>I am absolutely an utterly disgusted in ABSA's poor service.</p> <p>I give ABSA until close of business today to contact, or els I will have take other actions against ABSA.</p> <p>Please contact me on ********** 006 and ********** promptly.</p> <p>If ABSA really is such a great bank it claims to be, then proof it.</p> <p> </p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
I still have received no feedback from anyone at ABSA
I still have received no feedback from anyone at ABSA
