RE: ABSA LIFE POLICY INFO CHANGED WITHOUT MY AUTHORIZATION

Policy Number: *** (ABSA Life)

I have communicated with ABSA Life on the 7th of July 2020 regarding updated policy dated the 19th of April 2020, I have notice on this policy it stipulates my marital status as being separated. I explained to ABSA life that I am still married and very frustrated that this change has been made without my authorization. They said they cannot make changes on their side I must have been when I went to a branch. I said to her I cannot remember when last I did go to an actual branch and if I did why would I change my this status if I am still married. I am very annoyed that the lady told me that she cannot assist me I will have to go to a branch. I requested to speak to her manager after which she said that her manager is in a meeting and will return my call - I AM STILL WAITING FOR THIS call. I send an email on the 10th of July 2020 to ABSA Life - ***, STILL NO RESPOND. I refuse to go to a branch to have this rectified and demand that it's done over the phone and updated policy with correct details be emailed to me or be available on my online banking. I DEMAND IMMEDIATE ACTION ON THIS. AND THIS IS NOT THE 1ST TIME CHANGES HAS BEEN MADE WITHOUT AUTHORIZATION