RCCS BOSS JHB ABSA LEGAL UNAUTHORIZED

I have recently opened an ABSA Savings Acc My dispute is that Absa has passed on my details to the Absa Legal department and accessed my account and debited the money without any form of communication in any way or form of cell phone work number postal, residential or email address to me as the client and account holder of that account!

I would like to state the following………. 1. You accesed my acco**** and took money without any concent from me as the client and principal account holder 2. You have not contacted me in any which way or form by all my updated contact details that have been forwarded to you from my branch in trying to contact me via telephone, sms, email, post or cell number or otherwise regarding any payment solution or arrangement instead just debiting that amount of money and still say that I owe you more! 3. I am willing to come to a payment arrangement in having this resolved and request that the amount that was debited R6292.722 on the 06/08/2018 be refunded back to me and a payment arrangenement made for any outstanding balances, As this amount that you have debited without my consent was funds my only funds for my expense, including my rent. 4. Failing that, I am forced to escalate this matter to the Onbudsman including legal advise as your actions does not go in line with the consumer protection act with regards to the date the personal loan was opened and money being deducted after 8 year of opening the account with your institution.

Please contact me on ********** or email me on ********** to make the payment arrangement only after you have refunded the amount that you have *******LY TAKEN FROM MY ACCOUNT

All I am basically requesting is that you refund me the money you took from my account and you contact me in any which way or form or the details provided and we come to a payment arrangement for any outstanding amounts. This should have been the first step that your department should have taken in contacting me to make these arrangements

Please let me also state that should this not be done as the loan is more than 5 years outstanding I will forced to take legal action and advice from the Onbudsman

I anxiously await your reply, call or email

Thank you Emmanuel