HT
Hlamalani T

1 reviews | Active since Mar 2012

07 Aug 2018, 15:00

RCCS BOS JO

Rccs bos jhb debited my R2576.26, I have a home loan with absa which I have already paid R7000 this month, however Absa went ahead and debited an additional R2576.26 without any arrangement made. When I called the home loan urgents they informed me that that request to refund has been made but they not sure when it will reflect in my accoun.

Can someone in Absa please give me a date as to when I will receive my money please, this is an inconvenience since I reserved the money to buy food for my kids.

0
Replies (2)
Absa
Absa's reply08 Aug 2018, 11:30
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply09 Aug 2018, 16:14
Official

Good day Miss Tshuma,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details

Best regards,