AC
Angie C

1 reviews | Active since Oct 2014

10 Sept 2018, 16:58

Random replacement, unwanted credit card sent.

Some months ago ABSA called to change my silver card for gold to which I said no. About a month ago a courier company calls to tell me they have a card for me. I told them I did not ask for one, but said to give it to Oakfields branch. Today Oakfields called to tell me there was a card there so I went to see. Keep in mind I did not want the card changed.

When I get there the card number has been changed and what is more there is a garage card that I definitely dont want and never asked for. I dont want the card number changed either.

I teller helping me Robert Patterson was very friendly but had no knowledge about different cards. Credit card division does not answer calls. He did eventually talk to someone who was not helpful. I actually cut the cards in the bank and gave him the pieces to throw away.

As I did not have time to wait around trying to determine if the silver card was still working I told Robert Patterson that I would get this sorted via hello peter.

I do NOT want a new card at this time. The old card is not expired. I do NOT want a garage card. I do NOT want silly offers or music played in my ear when trying to call card division.

If ABSA feels the need to change corporate branding colours or something then they should wait till the card expires and not randomly send out cards I dont want.

0
Replies (1)
Absa
Absa's reply11 Sept 2018, 15:30
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd