******, UNHELPFUL CALL CENTRE AGENT

Today I phoned AVAF to enquire about my AVAF statements, after having gone under debt counselling since end January. My installments are still piling up and it seems as though ABSA is not communicating properly between departments. I spoke to Kedibonge at the AVAF Collections department. While trying to explain my problem, and without even having taken my ID number to investigate, she kept talking over me, without listening to a word I am saying. While asking her who I should phone about the problem, she hung up the phone in my ear. I do not know where ABSA sources their employees, but I have never encountered such an arrogant, ******, unprofessional and unhelpful call centre agent in my life. When speaking to her, it is very clear that she regards herself as superior due to the colour of her skin. When phoning back to address the issue, not even one manager was able to take the call as they were 'in a meeting'. Perhaps these managers should attend less meetings, and rather check quality control of their staff. I am infuriated!!