JB
Juwairiya B
1 reviews | Active since Apr 2020
04 Aug 2020, 08:46
R746 for damn admin charge!
I got charge R745 for admin fees!!! This is terrible! This was literally my grocery money I go to the till and it tell me I have no funds, I go on the app I see that absa took R745 for admin charge!!! What the hell!!! You sneaky money making people! You do it and think we wouldn't notice! Do something about it I want my damn money bac****!
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
04 Aug 2020, 11:11Dear Juwairiya
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply04 Aug 2020, 11:11
Official
Dear Juwairiya
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
JB
Juwairiya B's updateReviewer Update
04 Aug 2020, 11:13My account number is: ***
JB
Juwairiya B's update04 Aug 2020, 11:13
Reviewer Update
My account number is: ***
JB
Juwairiya B's updateReviewer Update
04 Aug 2020, 11:14I need the money reversed as soon as possible by the end of today
JB
Juwairiya B's update04 Aug 2020, 11:14
Reviewer Update
I need the money reversed as soon as possible by the end of today
Absa's replyOfficial
04 Aug 2020, 13:07 Dear Juwairiya Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply04 Aug 2020, 13:07
Official
Dear Juwairiya Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***9 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,