1 reviews | Active since Nov 2011
R6080 for an insurance premium
<p>Two months ago I completed an insurance quote online and then I also gave the ABSA idirect call centre a call and Michael Modise made me complete another one with him. As a result I was under the impression that it will override the online one which wasn't the case. I went to the branch to reverse the first (online) premium because two ABSA idirect premium had gone off my account. I called the ABSA idirect call centre again - was directed to customer service team and I explained my situation and how I need to cancel the second (online premium) - was told I could do it at the branch. I was promised it was cancelled. 2nd month - premium goes off my account again - I reversed in on AOL - Bought a new car in May - got a new quote - new premium - still second premium went off my account which I reversed. Sent an e-mail to cancel my insurance around end of May 2016 as it was exhorbitant - still no response</p> <p>Got an sms in June from ABSA idirect that R 6080 was going to be deducted from my account. Called (15 June 2016) the ABSA iDirect call centre on the 15th to cancel my insurance altogether as nothing was working really - was directed to Michael Modise as I took the inital insurance with him - explained all the above. He told me he was gonna speak to his manager and that he were gonna come back to me. I told him to kindly come back to me soonest as I didn't wanna be reversing debit orders as it doesn't display a good look on my statements. I sent him a mail before I left on June 15th to ask him what the update was - still no response.</p> <p> </p> <p>Today - Michael Modise still hasn't done anything or come back to me and I'm totally annoyed. Really annoyed because this isn't the first time he had said he'd come back to me and never did. I have to consantly run after him and get him to do stuff. Enough now. Cancel my insurance.</p> <p> </p> <p>Thank you.</p> <p> </p> <p>M</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
