IC
Ivan C

1 reviews | Active since Jun 2014

02 Feb 2016, 17:59

R59 pm Dragon Pass Lounge deduction

From the month of November 2015 Absa made a R59pm deduction off my Platinum Cheque Account for a Dragon Pass Lounge Service, a facility I never app**** for neither gave them permission to do so. I contacted Absa early in January 2016 to advise them of this and to request them to put a stop to these deductions as they are being done so without my consent. They assured me that the deduction would be stopped and that the money would have been refunded back into my account within 4 working days. They had to reimburse me for the months of November 2015, December 2015 as well as January 2016, a total amount of R177 which seems so little, but if we calculate the total amount for all Absa customers, this would be an astronomical amount on which they have been earning interest without our consent. It seems like it's been stopped but I'm still waiting for my money. Please check you accounts every month to make sure that these Financial Sharks don't do the same to you. I'm very unhappy with this ******* transactions and feel like closing all my accounts with Absa.

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Replies (1)
Absa
Absa's reply03 Feb 2016, 11:26
Official
Hello Scorp0811,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd