KS
Karl S

1 reviews | Active since Mar 2012

03 Nov 2015, 11:56

R50000 disappears out of my accounts

There were some ***** transactions made in my account with internal funds transfers from money market to cheque account and then some capitec beneficiaries created and paid. This all happened without a single rvn/tvn/sms. ***** department picked this up and froze my internet banking. nobody contacted me. When I tried to do some banking almost a week later, I was frozen out my accounts and had to reopen them in branch. Then had to fill in all forms, affadavits with police etc etc. It has now been a month in which time I sent them numerous mails and was on hold to *****line for hours. Eventually I get a mail from a call center clerk saying they repudiate the claim as I am the only one that has access to my internet account. I have asked them to get their IT boffins onto case which will clearly show that was not done from my access point or IP address, but they are just dragging this out.I belong to their private bank which also means squat! I get told to report to Actionline and just more NOTHING!!<br> ABSA service is absolutely shocking and I advise anyone to find another bank! They charge me a fortune in bank charges and refuse to assist in any way!<br>

0
Replies (1)
Absa
Absa's reply03 Nov 2015, 16:08
Official
Hello Karl KCSERV,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd