1 reviews | Active since Oct 2016

02 Aug 2020, 16:32

R418 charges for what. That's *****

I have been too loyal to the most useless bank since 1996. Absa will never communicate of what will happen on my account especially during this pandemic time I was offered a payment relief for both my home loan and personal loan and I've accepted since I wasn't sure whether I will be getting paid or not. But, I've been paying this useless bank for both those loans with no fail and I wasn't sure when will the payment relief go back to normal and I've continued paying. On Friday, I have made payment again and on Saturday I see my useless bank debiting my account for both the payments that were made the previous day.

Now the same bank went and charged me an administration fee of R418.

What is this for after paying this useless bank?

I want my money back and as soon as they're done with paying back my money, they must close that account and I will go where I feel appreciated and treated like a normal human being not a ***. ***s you do as you please to them because they cannot talk or say anything.

I am tired of complaining about the same poor service at Absa. I might as well walk aywa from Trouble.

Now my debit orders are going to bounce back because of a useless bank. No thanks

Refund my account and close it.

I'm tired of your useless poor disgusting service.

If you are charging me fees for the repufe, please know that it's ********** to charge me because I have been paying you every month and I'm sure the pandemic cannot be used by Absa to make money out of people's pockets.

Refund my account and please read this message clearly before calling me. Make sure that you don't ask me the same question again and again.

0
Replies (1)
Absa
Absa's reply03 Aug 2020, 12:36
Official
 Dear Piliswa  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . 

Regards
Daphne Le Grange