R4000 in ******* charges and only a R1000 refund!?

Hi everyone!<br> <br> I recently uncovered that Absa has mistakenly changed my fee structure. Originally I was on the Value Bundle's structure (R98PM).<br> <br> Unfortunately, I only uncovered this after a few months because I was not able to access my e-statements or online banking, as Absa's help-desk was simply not able to provide/fix these features for my account. <br> <br> Absa has charged me +-R 4200 in fees. I've brought this to the attention of my local Absa to be refunded. Not only did I not receive an apology for having my funds ****** from me, but I've also been told that I am ONLY ENTITLED to a refund for the last THREE MONTHS! <br> <br> How is it that Absa can take my money, for no reason, with no authorization - basically ***** from me, then, when caught, tell me that I can't have my money back. That seems somewhat, ******** to me? But maybe that's just because I work for my money.<br> <br> I am now referring the matter to the Ombudsman. Please! Be careful. <br>