R37.50 for a statement.

<p>I have been a client with ABSA for what must be coming up on 20 years now, and today was one of the first times I have actually thought about looking into other options to move to. <br /><br />I needed proof of address to renew my drivers lincence, and decided that it would be easiest to just get a statement from your ATM. After it printed from the machine, I noticed that it had the information for a residence that I vacated over 13 years ago.<br /><br /> Confused by this, I went into the branch and asked them to change it to my current address, and was promptly told that the computers in the branch had my current details already. I asked for a statement with the correct details, and was given them, at the charge of R25. This is after I had already been charged R12.50 at the ATM for a statement with the incorrect information on it. The lady behind the counter told me that there was nothing that she could do about the charge, or the incorrect information that the ATM system had on it, and that she would have to make an enquiery about it.<br /><br />To tell you that I am upset by this would be a serious understatement. You charged me alost R40 just to print out a piece of paper for me. I am a full time student, and that is more than two hours wages for the majority of South Africans. You felt that it was somehow okay to charge me a SECOND time, because your systems are somehow out of date on my information. If this is how you think clients deserve to be treated, then maybe it is time that I take my business elseware. Your banking charges could already be considered ******ion, and then you have the gall to double tripple the cost of getting a statement bacause of your own errors reguarding my information.</p>