R3000 in bank charges and penalties because of ABSA's fault - no response within 24 hours as promised

I am VERY frustrated with ABSA.

You stuffed up my absa loan to the point of it being ******** behaviour! I wanted one ABSA loan. I am now sitting with 5 ABSA loans.

My payday is 25th of every month, which you should know since you are my bank and my salary gets paid in there every month on the 25th, but the debit orders on these loans kept on going off on the 23rd of every month. I initially thought it was just a glitch but after the 3rd month I queried this. More than R3000 later! Not only did I pay enormous penalties in bank charges, but this has now affected my credit scoring. I eventually got you to change the debit orders after phoning 08 ********** 0 and being sent from lending to collections to applications. The agent then told me I am paying service fees on each of these loans and it makes sense to consolidate these 5 loans into one loan. I tried. It got declined because the agent said my debit orders got rejected the previous month (because of YOUR mistake) - they can also not consolidate my loan online and now I have to go into a bank to get this done. This conversation took more than 30 minutes.

I have no time to go sit in a bank. I work 60 hours a week. It's YOUR fault that my debit orders went off on the wrong date. It is YOUR fault for giving my 5 different small loans instead of the 1 loan I wanted. It is YOUR fault for charging me service fees on each loan instead of one services fees. Have a look at the more than R3000 I have now paid in penalties over the past three months.

I feel like immediately cancelling my ABSA account that I have had for more than 15 years and moving over to FNB because of this. Clearly no desire to address or change this for me. Milking me with bank charges and service fees.