R30 for Disputes (Money Making Schemes)

Being charged a fee of R30 for unauthorized debit orders is unfair. You should review your customers profile before you decide on charging them. You know that there's a lot of this ********** companies debiting people's accounts without permission but instead of you trying to help, you decide to make money out of this. It's a shame!!! I had to waste my airtime to contact your call centre only to be charged R30 and I still have to waste more money in order to go to the bank so I can fill out a form for investigation. This is really an inconvenience as you don't even have a self service option for this. I think you're just allowing this companies to debit us so you can make money. You can do better than this... Ratings just dropped to zero, very disappointed.