MV
Mapaseka V

1 reviews | Active since Aug 2010

06 Sept 2015, 16:22

R3,000 overcharge for dollar payment?

My credit card was unused. Not wanting to have credit, I prepaid money into ABSA credit card to pay for a purchase online. <br> <br> I checked the exchange rate, transferred MORE money than necessary and paid online on Friday 28 August 2015. On Monday, 31 August 2015 I checked credit card balance and it showed the amount pending to be cleared.<br> <br> On Friday, 4 September I noticed that the amount had been changed by ABSA to be R3,000 more. Explain the exorbitant overcharge and refund me my money.

0
Replies (1)
Absa
Absa's reply07 Sept 2015, 10:04
Official
Hello Botho,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd