NB
Nicole B

1 reviews | Active since Mar 2009

02 Feb 2018, 06:03

R260K has been ****** out of my account.

To whom it may concern,

I have been on the phone non stop yesterday and today with no luck at all. I have been to your Absa branch, I have had a friend phone round for me all day where I couldn’t with no luck to solving YOUR problem. Please explain how you could take R260000 out of my account money I don’t even have leaving me in the minus? This is more than the money you have loaned to me for my bond. Who on earth would allow such an amount to be taken out of their account? No one from Absa phoned and enquired about this? I have spoken to your supervisor, I have been in your branch I have spoken to numerous help line people as I wait 18 -25 minutes per phone call for Absa to take my call. I can’t buy airtime to phone back as you have cleared my account. My friend has to send me airtime to keep phoning back and nothing is being done about my problem. When asked if Absa could phone me back they say no they not allowed to. Well ABSA you are not allowed to take money out of my account!!!!! After getting no where on the phone and e-mail I decided to put it on their Facebook page and it was reported as spam. Absa is unprofessional!

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Replies (1)
Absa
Absa's reply02 Feb 2018, 16:26
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd