ES
Eric S
1 reviews | Active since May 2010
12 Jan 2024, 08:48
R25 ATM charge??
ABSA bank is charging me R25 to take cash out of the ATM and they just increased EFT charges from R11 to R15, which is a 36% increase!
Please fix both. That's ******ionate.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
12 Jan 2024, 08:52Dear Eric Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Rezona LouwCustomer Value Management
Best regards,
Absa's reply12 Jan 2024, 08:52
Official
Dear Eric Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Rezona LouwCustomer Value Management
Best regards,
Absa's replyOfficial
16 Jan 2024, 14:11Dear Eric Savage
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 16 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 16 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Best regards,
Absa's reply16 Jan 2024, 14:11
Official
Dear Eric Savage
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 16 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 16 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Best regards,
ES
Eric S's updateReviewer Update
18 Jan 2024, 16:45I got a call back, but I just got excuses. ABSA is charging me R2.50 per R100 withdrawal from an ATM (first two withdrawals free per year).
EFT's went up by 36%.
Overseas ATM withdrawals went up by 25%.
This is not an occasional service error - this is deliberate national strategy and is unacceptable. It's time for me to find a new bank.
EFT's went up by 36%.
Overseas ATM withdrawals went up by 25%.
This is not an occasional service error - this is deliberate national strategy and is unacceptable. It's time for me to find a new bank.
ES
Eric S's update18 Jan 2024, 16:45
Reviewer Update
I got a call back, but I just got excuses. ABSA is charging me R2.50 per R100 withdrawal from an ATM (first two withdrawals free per year).
EFT's went up by 36%.
Overseas ATM withdrawals went up by 25%.
This is not an occasional service error - this is deliberate national strategy and is unacceptable. It's time for me to find a new bank.
EFT's went up by 36%.
Overseas ATM withdrawals went up by 25%.
This is not an occasional service error - this is deliberate national strategy and is unacceptable. It's time for me to find a new bank.
Absa's replyOfficial
19 Jan 2024, 13:44Dear Eric Thank you for your posting.
Please refer to our email sent to your email address. Regards Rezona LouwCustomer Value Management
Please refer to our email sent to your email address. Regards Rezona LouwCustomer Value Management
Best regards,
Absa's reply19 Jan 2024, 13:44
Official
Dear Eric Thank you for your posting.
Please refer to our email sent to your email address. Regards Rezona LouwCustomer Value Management
Please refer to our email sent to your email address. Regards Rezona LouwCustomer Value Management
Best regards,
ES
Eric S's updateReviewer Update
22 Jan 2024, 10:36ABSA came in with a R50 offer to make me go away and sign a form saying a retract my charge against them of massive increases with no link to inflation.
No, you're not listening to your customers!
No, you're not listening to your customers!
ES
Eric S's update22 Jan 2024, 10:36
Reviewer Update
ABSA came in with a R50 offer to make me go away and sign a form saying a retract my charge against them of massive increases with no link to inflation.
No, you're not listening to your customers!
No, you're not listening to your customers!
Absa's replyOfficial
22 Jan 2024, 12:56Dear Eric Thank you for your posting.
We will provide you with the banks final feedback soon. Regards Rezona LouwCustomer Value Management
We will provide you with the banks final feedback soon. Regards Rezona LouwCustomer Value Management
Best regards,
Absa's reply22 Jan 2024, 12:56
Official
Dear Eric Thank you for your posting.
We will provide you with the banks final feedback soon. Regards Rezona LouwCustomer Value Management
We will provide you with the banks final feedback soon. Regards Rezona LouwCustomer Value Management
Best regards,