R23 369 immediate internet transfer missing

Last night st 21:00 i transfered R23 369 which Outsurance paid into my wifes account for a claim, into my FNB Account using a immediate internet transfer. We recieved no notices that the payment was made until 23:00 when we recieved a notice saying \Payment rejected limit exceeded. The funds was no longer in her account . This morning she recieved a sms saying payment was approved but funds was not in either account. Absa sent me from one division to the next all passing the buck until i was told to email [Email Removed] No way of speaking to anyone and no contact from them. Now i still cant work as my production pc funds is floating somewhere and they just couldnt be bothered to inform me what is going on or where my money is. Please help me sort this out so i can start work again."