SB
Susan B
1 reviews | Active since May 2020
06 May 2020, 13:52
R150+ bounced debit fee charge
So I'm a freelance worker, and because of that most of income has stopped during the lockdown period. Towards the end of April 2020 two of my debit orders bounced. On May 1 2020 I was charged R308.50 for the bounced orders. That comes to R154.25 per debit order. In the past I have had debit orders bounce, but the fee was much less. Why is it suddenly so high? How am I supposed to buy food and manage my finances when Absa does this?
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Replies (1)Absa's replyOfficial
06 May 2020, 14:48Dear Susan Boot Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected time frame for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply06 May 2020, 14:48
Official
Dear Susan Boot Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected time frame for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
