R110 for archived statements?!?!?!

i just phoned Absa call center because my internet banking doesn't want to log in. Thembi was the lucky consultant that took my call. He looked through everything and said that my internet banking was suspended due to unpaid funds?!?! He said that they tried to deduct R160 for internet banking? I said it couldn't be that high? He said that because i got archived statements that month that cost was R110. I urgently need to make payments? The worst thing of all is i NEVER received any sms or notification that there wasn't funds available and that there was a deduction that couldn't be done?!??!?!1 so Disgusted have been with ABSA since 1998??