R100,200 Lost to ***** – More Than 2 Months Without a Meaningful Response from Absa

I am extremely disappointed and frustrated with the way Absa has handled my ***** case.

On 1 June 2026, I received a telephone call from a person claiming to be from Absa's ***** Department. I was informed that there was a *****ulent transaction on my account and was manipulated during the call into transferring funds from my accounts under the belief that I was protecting my money.

As a result, I lost a total of R100,200.

I immediately reported the matter to Absa's ***** Department and also opened a case with SAPS. I provided the necessary documentation, including bank statements, my sworn statement and a detailed timeline of events.

My Absa ***** Case Number is:

C-***6

It has now been more than two months since I reported the *****, and despite numerous attempts to obtain an update, I have received no meaningful feedback regarding the investigation or the recovery of my money.

My timeline shows repeated attempts to contact Absa *****, including follow-ups in June, July and August. On 27 July I emailed Absa ***** again requesting an update, but received only a computer-generated response.

I have cooperated fully with Absa and SAPS and have provided the information and documentation requested from me.

R100,200 is a substantial amount of money, and this situation has caused enormous stress and financial hardship. What is even more frustrating is not knowing what is happening with my case or whether any meaningful steps are being taken to recover my money.

I do not believe that receiving automated responses after repeatedly requesting assistance is an acceptable way to handle a serious ***** case of this nature.

I am now escalating this matter to the National Financial Ombud Scheme (NFO) and will be submitting all my supporting documentation and correspondence for their investigation.

ABSA, I am asking for a proper response from a person responsible for my case.

I want to know:

• What has been done to investigate the *****? • What steps have been taken to trace and recover my money? • Why has there been such a long delay? • What is the current status of my case? • When will I receive a final outcome?

I urgently request that Absa review my case and provide a meaningful response and resolution.

***** Case Number: C-***6 Amount lost: R100,200