R1000 Refund what a joke

The attitude of their staff is appalling, I would never advise anyone to do business with ABSA my heart is still bleeding even now .My financial advisor who I ran into when this ATM problem occurred just advised me to go back to Mall of Africa and ask questions from the manager , stupidly I did that she told me to go and get answers from the branch I logged the query with .ABSA never bothered to give me back feedback or call for that matter all they did was to deposit a R1000 into my account , I went to Sandridge to ask for finding as to what happened on the 24th July and to tell me how did they reach a conclusion I deserve R1000 as a refund when I said it was more that a R1000 demonstrating with a R1000 I had in my purse I guess he wrote what he wrote because I did not see what he wrote , I bet if you can get to see what he wrote he must have written that I have lost R1000 , I am telling you no investigation was done I was just given R1000 , why still having a department like investigation for if they cannot do their work , the day ABSA decided to retrench I wish they start with the guy from Sandridge together with his manage, manager from Mall of Africa and that Anna Zwane **** investigator the consultant told me the person who refunded me should have given me the findings , I still demand the audit trail of my deposits , plus time on that particular t showing my so called R1000 stuck there ,and they must ****** service their machine people on Saturday were complaining about ABSA Mall Afica ATM's jamming. ABSA should learn from Nedbank on how to treat their customers , they exist because us , its not like they are doing us a favour we could still keep our monies under the matrass