SH
Semandi H

1 reviews | Active since Feb 2016

22 Feb 2021, 14:42

R 607 PER MONTH FOR WHAT????

do not trust a word this bank tells you. I opened an account with them about 3 years ago. A gold cheque account I was told was the best of the best for my salary rage to be able to get max benefits and what not. The bank costs, I was told, BY A CONSULTANT is fixed to a 100 or 150 rand per month. Super I thought to myself. Today. My bank costs, every single month is more than R 600. And please understand me when I say this account is barely being used as I lost my job during Covid. So NO payments and NO immediate payments was even made. Another person from the call center called me and I asked her about the high fees, she explained that the 600+ I was paying was merely for having the account. Now I ask you. Does ABSA care about its clients?? Do they even provide relevant training to their consultants as they provide false info??? Just to sell an acount??? Im over it and will advise all who ask me to stay well clear of the bank as they sell false promises and will only cost you money. Sies ABSA

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Replies (1)
Absa
Absa's reply22 Feb 2021, 17:25
Official
Dear Semandi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care