CS
Cliff S

1 reviews | Active since Sept 2011

10 Oct 2017, 13:18

Quote..3 prices on three pages.

This is done on behalf of my wife. We logged on her ABSA account and after we were finished with the business we noticed there offer to get an online quote foe a funeral policy. We selected cover of R20000.00 for the principal only. The following are prices quoted on two different dates. Date 15-09-2017 Date 02-10-2017 First page R 58.48 R 61.09 Second page R 47.06 R 50.09 Third page R 68.48 R 71.09 I used two email accounts on this web page and sent a request for a full explanation regarding the various rates. The first one I was told to phone ABSA Life. I sent and asked then to forward to appropriate person. There reply....ABSA life do not have email address. I then sent to second email address again requesting detailed explanation. There reply....phone ABSA life. I rep**** to them that the email address used was from web for "funeral cover" and that I was not prepared to sit for hours on telephone. Again requested that they get the correct person to contact me. If no response....I said I would place on hellopeter and /or contact ombudsman.

0
Replies (2)
Absa
Absa's reply10 Oct 2017, 16:36
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply11 Oct 2017, 15:11
Official

Thank you