Quincy Deserves a Raise/Promotion

I have had my fair share of bad experiences with Absa, most recently in March this year, when I unsuccessfully app**** for the travel insurance policy which should come standard, as I purchased my plane tickets with my Absa Gold credit card. (The call centre was consistently unavailable for 2 weeks, and after having moved my Schengen Visa application appointment once to accommodate Absa's delay, I eventually took out separate insurance at my own cost, just to make my second appointment.) I was therefore very apprehensive when I decided to phone Absa Travel Insurance yesterday to request a policy for my upcoming trip, but to my surprise (and delight), I was assisted by Quincy, who took down my details and assured me that the policy would be issued and sent to me before the end of the day. I received a follow-up call from Quincy this morning, as they didn't have all the correct information, and once all the details had been confirmed, he sent me my policy and confirmed that I had received it. Quincy's friendliness, efficiency and professionalism gave me the impression that things might be looking up at Absa, and I think stellar service like his deserves to be rewarded. Thank you Quincy!