Quick to close tickets without resolving the issue

To whom it may concern

I'm not sure if it is incompetence or just poor service delivery but I basically did the job for the next person by submitting the required documents and advising on my problem. The reference C-***7 was quick to be closed without resolving the matter. I would like to update the company name to the name on the CK registration documents. I don't understand what does not make sense about the request.

Kindly advise who my business banker is so I can know who to follow up with instead of speaking to numerous consultants who don't know the banks processes.

The branches aren't able to assist and the people working from home are of no help. How are we supposed to conduct efficient business when a simple request can't even be processed correctly.