CM
Celeste M

1 reviews | Active since Jan 2014

24 May 2015, 19:18

Quick action stopped ********** transactions on my

ABSA called me this weekend while I was at lunch with my family. With half an ear I listended thinking it was another call for another credit card, so I said I was busy and they can call me on Monday. The lady politely said she would sms me. Well with shock and horror I read that a transaction had occured that I knew nothing about, only for R70.79, but still. I immedialely called the number on the SMS, the call centre explained that they had picked up the transaction and stopped another one for R3000.00. I am well and truly impressed. ABSA is really on the ball, my card is stopped, and yes I have to collect another, but that is so much better than having ********** transactions occuring on your card. Well done ABSA.

0
Replies (1)
Absa
Absa's reply25 May 2015, 13:41
Official
Hello celeste.morkel,

Dear Customer

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd