Queueing time, short staff
There was noone at the hello desk. Stood in the line for more than 45 min just to link my phone onto my app. I reported the matter to the manager customer service and she just advised that they only have 3 staff. There was no other alternatives given. I had to wait in the lines. That made me feel sad
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Absa's replyOfficial
01 Feb 2024, 16:37Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***8. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply01 Feb 2024, 16:37
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***8. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,