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aneska L

1 reviews | Active since Aug 2014

05 Dec 2016, 15:45

Questions and no answers ... Is this the worse bank in the country?

<p>I have been trying to resolve a query with regards to my bond account. 4 Weeks and 5 consultants later and I still don’t have my query resolved. The mortgage advisor at Absa Heerengrach does not have time to meet me after several requests. I suppose the fact that I have 4 bond accounts with Absa since the last 15 years does not warrant an actual conversation with a real person. Instead I receive daily phone calls from a different consultant each day asking me numerous security questions but not resolving anything. After being a loyal client for 25 years it is time to shop around for better service. No surprise that Absa is rated the worse bank in the country.</p>

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Replies (1)
Absa
Absa's reply06 Dec 2016, 09:35
Official

Dear Aneska

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd