MV
Marilyn V
1 reviews | Active since Mar 2020
30 Mar 2020, 21:38
QUERY STILL NOT RESOLVED
After writing my review on Hellopeter, concerning my vechile fiance, I had a quick response (27/03/2020)from Absa, just to apologize for their service and that my query would be sorted. Today is the 30/03/2020, I have still not recieved an email or call from a consultant. As far as I know, during the lockdown, banking services are still available.
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Absa's replyOfficial
31 Mar 2020, 12:55Dear Marilyn Velloen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply31 Mar 2020, 12:55
Official
Dear Marilyn Velloen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care