ME
Mbali E
1 reviews | Active since Aug 2019
27 Nov 2020, 12:28
Query resolved
This follows the complaint I had a couple of days ago. A lady who is supposedly a branch manager from the Newcastle branch called me and help me with the query I was unable to make the last time I was at her branch. I am truly grateful because I really want to pay my mother's loan off.
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Absa's replyOfficial
27 Nov 2020, 14:07 Dear Sindi Izuchukwu Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply27 Nov 2020, 14:07
Official
Dear Sindi Izuchukwu Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care