Query Pending from July, No feedback or update from ABSA

I have an amount on hold on my account for ***** investigation since July, I have provided all information requested by the bank but there has been on feedback regardless of numerous emails to Albert Mazibuko. Phoned the contact center and the number provided to follow up ring with no answer.

I appreciate the need for bank to do their investigations but to take 5 months without updating the affected party is some level of incompetence