Query not resolved since 25 September 2015

On the 25th of September I requested a service from ABSA Bank and the final answer was not to my satisfaction. I then referred the matter to the Ombudsman on the 17 of September, and requested their assistance. <br> <br> I was then recently called by Andre Venter and he promised to get back to me. I have contacted him every single day since, only to get a message that his mailbox is full. Today I finally got hold of his mailbox and left him a message urging him to contact me - which he never did. I then contacted ABSA Actionline. They promised to look into the matter and get someone to get back to me. This also never happened. I am appauled by ABSA Bank's service and have been a client for over 26 years.<br> <br> All I want is feedback to my service request.