Query marked as resolved but NOT! More Lies

After fighting with your social department staff absa with my initial complaint absa continued to lie saying they tried to contact me Regarding the refund when I was called even once and only shortly after my fight with Lebo they only called me. As per mail saying "We note collections have made contact with you regarding your complaint and have advised that they have reconsidered to refund you the full amount which was debited from your account" of which only one half was refunded Tuesday. I me. ntioned the urgency for why I require the full refund and how urgent as I've had until today Friday 4 October 2019 to pay my daughter's school fees and couldn't. This has officially now resulted in the school refusing to look after my child while I work.. I have no one to look after my daughter and the serverity of me having to stay off my NEW JOB to took after her is high. I have been warned about the company being very strict especially with employees in their probation period. You people continue to lie to me take my money and accuse brook and luytt attorneys for taking the money off my account but it was never them as they had no access to my account details. I have to look for a new school and pay more fees for registration of my child.... you people take money as you wanted but after 3 days can't even bother to give people the money your owe them back when it was NO CONSENT OF MINE. All of this was highly distasteful and I now have to suffer with my job being threatened and my daughter not being able to go to school cause of NO SECURITY ONLY LIES AND DECIET WITH YOUR BANK... I WILL BE REPORTING THIS CASE AS MENTIONED TO THE FAIS OMBUD FOR A RULING MADE THAT A BANK MAY NOT TAKE MONEY WITHOUT THE KNOWLEDGE OF THE CLIENT AS PER FIN NEWS 24 AND I WILL BE MAKING NOTE OF ALL THE FINACIAL AND MENTAL IMPACT THIS HAS CAUSED MY HOUSEHOLD IN SUFFERING.