BM
Brenda M
1 reviews | Active since Oct 2014
06 Apr 2023, 10:42
Query Closed but, still unresolved
Last week I logged a complaint and I was advised by Russell Edwards that my complaint has been resolved and closed yet, I am still receiving calls from AVAF that my account has been short paid and that my credit records will be updated with non-payment.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
06 Apr 2023, 11:08Dear Brenda M Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply06 Apr 2023, 11:08
Official
Dear Brenda M Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,