RK
Rudi K
1 reviews | Active since Jul 2016
16 Sept 2020, 12:47
QUERIES UNANSWERED FOR MORE THAN A WEEK
I have again been trying to contact ABSA with no success. Queries on e-mail, on the App and on my online banking profile have gone unanswered for more than a week.
What do I need to do get assistance??
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
16 Sept 2020, 14:11Dear Rudi
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Kindly provide us with the details of your complaint in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Kindly provide us with the details of your complaint in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply16 Sept 2020, 14:11
Official
Dear Rudi
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Kindly provide us with the details of your complaint in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Kindly provide us with the details of your complaint in order for us to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
RK
Rudi K's updateReviewer Update
16 Sept 2020, 14:12The case reference provided to me is C-***9.
RK
Rudi K's update16 Sept 2020, 14:12
Reviewer Update
The case reference provided to me is C-***9.