Queries, complaints and concerns ignored

To add to the mistakes of ABSA this month of deducting incorrect amounts from my bank account for my student loan and making an all-round mess up of the account, Gavin Viljoen (whom I have been told is the next level of escalation) is now ignoring numerous emails to resolve issues.<br> <br> Now I can understand why people like Nasreen Salie and Himal Parshotam give up so soon on providing assistance and follow through on promises made, and pretend that they know nothing about their promises, and why Elsa Van Rensburg has no regard for her clients and treat them like big fat *****, when senior management fails at the very basic task of customer service and common courtesy.<br> <br> Very disappointing that no one at ABSA does anything to sort out client complaints.<br> <br>