Qualified people are needed at ABSA!!!

Emailed *** with a loan inquiry on 2 Ooctober 2023. On 4 October I recieved an email "...email forwarded to Absa Vehicle and Asset Finance Sales Department...". Got a response today 13 November where I recieved the following message: Dear Valued Absa Client Thank you for your email.

Kindly contact the vehicle finance sales department on ***option 4 or email address ***. ?????? If you require any further assistance, please do not hesitate to email us on *** or contact us directly on ***.

Kind regards Constance Tshidzumba Consultant: Email Services Absa Contact Centre www.absa.co.za

So basically, I am told to email the email address that I emailed the first time. Is the person working there qualified at all? Does the person speak English at all? This is a new level of pathetic. If ABSA individuals can't do the job, a simple job of answering emails, then fire those individuals and hire someone who is qualified. Because the current staff isn't good enough! I'm sure an elementary school student would understand how to answer an email. Please hire people who actually completed high school! I live abroad and need information, I can't call because ABSA lines are always busy and it's an international call. I can't go to bank because I am abroad. I never experience this kind of service. Overseas an email is answered the same day, why can't ABSA have the same international service delivery? This is absolutely pathetic!!!!!!!