1 reviews | Active since Nov 2009
QR PAYMENTS ERROR / 3D SECURE PIN NOT WORKING
I am the secondary user with full power of attorney on a Visa Private Credit card.
I often used the QR payment option from the ABSA app for online payments. The secondary card was blocked due to a FICA / PROFILE problem but was re-activated after a visit to an ABSA branch.
After the re-activation I can no longer use the QR scanning for online payments. I get an error message that this functionality is only available for VISA cards. (Unavailable for user 1 and 2). I disabled and re-enabled QR payments in the App to solve the problem, without success.
On the primary card it is still possible to make an online payment by manually entering the credit card details. The payment is then successfully authorised through the banking app. However, online payments from the secondary card does not work. On the secondary card (user 2), I only receive an OTP to the cell phone number. When I enter the OTP 100% correctly, I receive an error message and the payment is not processed. I tried this numerous times, specifically through Webtickets.
On my personal ABSA account (without any secondary users), the QR payment is still functioning.
Please investigate urgently.
Why is ABSA the only major bank that does not allow users to generate a virtual credit card for secure online payments?
I was able to link the secondary card to my personal account profile. (I normally access this account from a user 2 profile). I activated the QR option. However, when I scan the QR code and accept the payment, it is still unsuccessfull.
The app does not allow me to re-activate my own personal card for QR payments.
I was able to link the secondary card to my personal account profile. (I normally access this account from a user 2 profile). I activated the QR option. However, when I scan the QR code and accept the payment, it is still unsuccessfull.
The app does not allow me to re-activate my own personal card for QR payments.