Hellopeter
Share Your Experience
RW
ROSALEE W

1 reviews | Active since Apr 2014

19 Jul 2017, 12:20

QB/50/00546 Absa service plan

<p>During July of 2016 I bought a new vehicle through Absa Vehicle Finance. A service plan was subsequently sold to me over the phone. To date, and after many many requests I am still waiting for a hard copy of the agreeent to assure myself what the plan covers. The vehicle is now due for service and I have had no more than 9 e-mail conversations with Absa without any success.</p>

0
Replies (6)
Absa
Absa's reply19 Jul 2017, 14:19
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply19 Jul 2017, 15:09
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

RW
ROSALEE W's update20 Jul 2017, 14:52
Reviewer Update

Rosalee Anne Willemse

********** 088089

Absa
Absa's reply21 Jul 2017, 09:44
Official

Please use private reply for me to be able to see the details

RW
ROSALEE W's update21 Jul 2017, 11:01
Reviewer Update

Please supply me with an e-mail address or other means to allow me to contact you.

Thank you

Absa
Absa's reply21 Jul 2017, 12:13
Official

Thank you